VISION

Feedback is the key to meaningful new insights. Asking and listening are essential for understanding people and then dealing with them successfully; making assumptions can be fatal.

In this way, a continuous dialogue of feedback, action and reaction between people creates business value with the customer, consumer or supplier, or social value through the opinion of citizens or members, or personal value with an individual patient or employee.

NETQ believes that each company, institution or individual must be able to gather vital feedback and new insights with ease. Online surveys are an outstanding means of doing this. From our offices in Utrecht and Zurich, we therefore work on smart applications and ready-to-use online surveys with flexible support. So that you hold the key to new ‘turnkey’ insights.

Enterprise Feedback

The way in which organisations collect new insights is developing from ad-hoc surveys to feedback processes to Enterprise Feedback Management (EFM). EFM helps you to take an integrated approach to the dialogue with your target groups. Besides the pillar of user-friendliness, the development of the NETQ feedback platform is therefore based on the following EFM pillars:

integrated business-wide solutions
sharing surveys and results
multichannel approaching and processing
triggering direct (re)actions
managing dialogue with communities
advanced analysis possibilities

Graziella Vitale, Research Adviser at Delft Local Authority

"Since 2005, the Delft Internet Panel has been operated with NETQ. Delft local authority has been able to apply panel research quickly, flexibly and for much lower costs ever since."