FEATURES OF NETQ INTERNET SURVEYS
- Designing questionnaires >
- Fieldwork: Acquiring respondents and data collection
- Building and managing panels >
- Reports >
- Support and system >
Fieldwork: Acquiring respondents and data collection
E-mail acquisition | |
| Creating in housestyle | E-mail invitations, reminders and newsletters can be displayed in the desired housestyle using your own templates |
| WYSIWYG editing | Texts and images in e-mail messages can also be added or further processed as required with the WYSIWYG editor or the HTML editor |
| Example presentation | A preview of the e-mail message is displayed, including layout |
| Personalisation | The subject line, sender, reply address of e-mails can be manually set and the opening and content of the e-mail can also be personalised, as can the link for each recipient |
| Test e-mail | Test e-mails and links – also using a test panel – before final sending |
| Importing e-mail addresses | External e-mail addresses can be imported together with other variables via MS Excel files |
| Delivery capacity | Up to 10,000 e-mails per hour can be sent using the shared hosted editions, and up to 50,000 e-mails per hour via dedicated hosting |
| Multipart sending | Depending on the functionality of the respondent’s e-mail software, the e-mail message can be displayed as plain text or HTML |
| Bounce management | Hard bounces, soft bounces and auto-replies can be dealt with by automatic actions and processed in panels as required |
| Reminders | It is possible to send automatic e-mail reminders to people who have been invited, but have not yet filled in a questionnaire |
| Confirmations and newsletters | Respondents can also be sent e-mail confirmations after completing a questionnaire or, if they have opted in, a newsletter |
| Delivery statistics | Overview of the number of sent e-mails and bounces are displayed by questionnaire, panel, report or month |
Website acquisition | |
| General text or banner link | Visitors can be invited to complete the questionnaire via a general link – text or banner – placed on your own or other websites |
| External pop-up window | The questionnaire can be presented in a pop-up window, which will be blocked by pop-up blockers as required by the visitor |
| Single approach and completion | It is possible to use a cookie to invite visitors just once and to let them fill in the questionnaire no more than once |
Acquisition via letter | |
| General URL of questionnaire | Respondents can be asked by letter to fill in the questionnaire on a general URL such as redirect.netq.co.uk/yourorganisation or www.yourorganisation.co.uk/survey |
| Unique URL and other panel variables | Panel variables – including login – can be added to the letter, allowing personalisation of address, content and the link for each recipient |
Multichannel data collection | |
| Online on the internet (CAWI) | NETQ Internet Surveys lets respondents access a questionnaire online via e-mail and website links and fill them in online |
| Telephone (CATI) | NETQ Telephone Surveys can be used to complete a questionnaire over the phone. Automated random sampling is also possible for call agents |
| Face-to-face on location (CAPI) | NETQ Field Research Surveys allows questionnaires to be completed on-site in a face-to-face interview with the help of a TabletPC or using a touchscreen information pillar. Interview results can be synchronised in real-time via WLAN or GPRE, or via a network with internet access |
| Monitoring the fieldwork of interviewers | NETQ Field Research Monitoring enables researchers to monitor the quota of interviewers in the field in real-time |
| Written form (PAPI) | A special PDF export can be printed out from the web-based questionnaire for the purpose of paper & pencil data collection |
| Data-entry mode | Process handwritten questionnaires via the data entry mode |
| Hybrid data collection | The powerful multichannel NETQ feedback platform enables ‘mixed mode’ research via combinations of internet, telephone, face-to-face and/or handwritten completion of questionnaires |
